Bale Collision Center Reviews
See Why Little Rock Drivers Trust Bale Collision Center
For more than 70 years, Bale Collision Center has helped Little Rock drivers get back on the road after an accident. See what our customers have to say about their experience with our team, our repairs, and the service they received along the way.
Trusted by Drivers Across Little Rock
Bale Collision Center Chenal
4.8 / 5
270+ Reviews
4.7 / 5
1,500+ Reviews
Bale Collision Center Downtown
4.5 / 5
220+ Reviews
4.8 / 5
1,400+ Reviews
Real Experiences From Bale Collision Center Customers
From the first estimate to the final repair, our goal is to make the collision repair process as straightforward as possible. Read what customers have shared about their experiences at our Chenal and Downtown Little Rock locations.

4.8 / 5
270+

4.7 / 5
1,500+
- Justin BatesSeptember 18, 2026Betty Sonnier and her team do an incredible job. They’re polite, prompt and thorough. I am grateful to them for taking such good care of my vehicle!
Mary BakerSeptember 12, 2026Bale Collision is top notch! I went in for an estimate on fixing RAV rear door that I’d backed into a wall while it was open. Instead of an... read more estimate, they fixed the door and rubbed out a scrape for no charge in about 30 minutes. Betty and everyone there were super nice; I’ll go back to them always!
- Ignacio ZaragozaSeptember 10, 2026Very great experience with bale and I can’t express enough how great Betty was and how easy she made everything, they also did a great job on fixing my vehicle
Stephanie BartlettSeptember 4, 2026The communication was great the people where great and very helpful throughout the whole process with getting my car fixed. Thank you so much.
- Wesley BallAugust 28, 2026Cara and Betty were fantastic and super helpful every step of the way, it was a long journey but truck came back looking brand new, 10/10
Jim FavreAugust 27, 2026Great experience with Bale Collision. Neal is a thorough estimator and Cara kept me updated as progress was being made. Very nice people. I would highly recommend... read more Bale Collision
- Robert MartinAugust 26, 2026Repairs were fast and well done. I was kept updated on the work and progress while they had my car.
Bradley MyersAugust 21, 2026Quality of the repair was top notch - no noticeable errors. They also fought on my behalf to repair all of the damage even though my insurance company didn't want... read more to repair all of it. This is what matters most, so most of the stars here. Areas for improvement (one star off) would be to give actual updates on the progress if you're going to take 2 weeks on a fender bender. I gave them a full week before I called for an update. I was never assigned a POC so I talked with different people every time. And the last update I received was the most surprising - they informed me they were actually done with the repair but they were still going to not release the car to me (and held it another day) because the insurance company hadn't paid them a final $200 on a ~ $3500 job. I was never able to figure out what any of that had to do with me anyway since I told them from the very beginning I didn't want them to do the repair if they couldn't assure me the cost would go over my deductible of $1000.
- Jeremy DreherAugust 20, 2026I had an excellent experience working with Betty Sonnier at Bale Chevrolet Collision Center. From the beginning, Betty was professional, friendly, and extremely helpful. She made the entire process quick... read more and efficient, answered my questions clearly, and made sure I knew exactly what to expect. Her customer service and personality really stood out. She was easy to work with, knowledgeable, and genuinely seemed to care about making the experience as smooth as possible. Great service all around. I would absolutely recommend Betty to anyone needing assistance at Bale Chevrolet Collision Center. Five stars without hesitation!
Charles Trent TownsendAugust 20, 2026Perfect repair, on time on budget car is fixed. Fantastic technicians did a wonderful job. Stephanie was outstanding as my customer service rep. She explained everything in a means that... read more I could understand. I couldn’t say more great things about Bail collision center in downtown Little rock.
- Terry BryantAugust 19, 2026The continual updates were greatly appreciated. My truck looks fantastic!
Angelica J YoungAugust 18, 2026This place is 5 star! They kept me current using text messages of what step they were on with my repairs. I will definitely use them again. The staff... read more are friendly and they completed the work before the estimated date.
- Kevin McCormickAugust 17, 2026Betty Sonnier is the one you want to talk to if you are needing collision repairs done. She was very helpful and had our company truck in and out very... read more quickly. She was very informative on the estimate and the progress of the repairs once we dropped the truck off. Thank you Betty for the great service!
Big BoiAugust 14, 2026Excellent customer service. Betty Sonnier did more to help me than my own insurance company. 10/10 recommend
- Char MurphyAugust 14, 2026Excellent service, I highly recommend.
THERESE SKINNERAugust 12, 2026Excellent place to go that takes care of you and gets you back on road.
- John PikeAugust 7, 2026Excellent service and right on time.
NolanJuly 31, 2026super quick, great staff, fixed everything up perfectly!
- Lyndsey DavisJuly 24, 2026Great service on not only the repair of my vehicle but the customer service and communication received each step of the repair process was top notch!
Sherrie SharpJuly 22, 2026Good communication. Repaired timely. Great customer service

4.5 / 5
220+

4.8 / 5
1,400+
- Kent GoffJanuary 16, 2026Great Service!!!!! Originally was to be ready 1-27-26, then 1-23-26. Well received a text it was ready today 1-16-26. They are too efficient!!! 😁😁 Had to scramble to pick it up. 😂 The... read more repair was incredible. You would never know there was an accident. Hopefully, I will not be seeing them anytime soon but if I do I will not go anywhere else.
Deidra BennettJuly 22, 2026I love bale they fixed my danali had it looking brand new that was 5 years ago. This morning I just dropped off my cadillac. Steve is the go to... read more guy I PROMISE YOU
- Nina AlvandipourFebruary 23, 2026Smooth, stress-free experience from start to finish. Professional and trustworthy team
Michelle NoelAugust 19, 2026Bale made me feel like family. They kept me updated weekly about my vehicle and did not hesitate to make sure that they excellent customer services. From Stephanie, to Andrew,... read more down to Steven. EVERYONE made me feel welcomed. That says a lot. I definitely recommend.
- Kristy HutchinsonJuly 2, 2026Alan was so helpful! He even adjusted my door for free! I couldn’t believe it! Highly recommend using them for any of your bodywork needs.
Victoria VinesMay 13, 2026I dropped my car off last minute and Andrew got me in right away. He kept me updated throughout the day on what repairs were needed and how to get... read more scheduled. Don was able to make some temporary fixes so I could drive my car off the lot that day. Will definitely be using Bale downtown for future issues.
- ollie shawJanuary 8, 2026They gave me the best service repair and was very professional and skillful in their job. Customer service was excellent. Overall Awesome!
Treat GilbertMarch 26, 2026Simply the best experienced I've ever had at a body shop. The work was done well and finished ahead of schedule! In addition, the front staff was uniformly pleasant... read more and efficient. They communicated well at every step. Well done, Bale!
- DavidFebruary 5, 2026Great work, reasonable price and an easy and quick to Enterprise car rental nearby
Joe ChildersJune 24, 2026I had an excellent experience with Bale Body Shop. Stephanie Foltz at the front desk was friendly, professional, and made the entire process easy from start to finish. My advisor,... read more Jim Underhill, kept me informed throughout the repair and provided outstanding customer service. The quality of work was outstanding. I highly recommend Bale.
- Jerrod HillJune 9, 2026Very amazing place Stephanie is great every time I talk to her shes so great Andrew has taken care of everything. Wonderful place to do business
Kendall HudsonJanuary 14, 2026Had a great experience with Scott and the team getting my 2017 Toyota Tundra back to great condition. They texted regularly and let me know the status of everything. Great... read more job guys!
- Janie RiggsMarch 9, 2026I was very pleased with how the repair of my vehicle was handled! I highly recommend this place.
Tamaria WrightApril 11, 2026Bale Collision Downtown did an outstanding job on my vehicle. From beginning to end, they kept in communication with me the whole time, and I truly appreciated that. Everyone was... read more friendly, professional, and made me feel like they genuinely cared about both me in my car. When I got my vehicle back, it looked brand new. The workmanship and customer service were exceptional . I highly recommend Bale Collision Downtown to anyone looking for professionalism, quality work, and excellent service.
- Eric RathmanApril 10, 2026Bale Collision fixed the damage on our car quickly and provided great communication at every step of the process! We’ve used their services twice now, and I highly recommend them!
Char MurphyAugust 11, 2026Andrew was an Stephanie were so kind and thorough the entire time. Andree kept me updated every day. I'm so grateful for your all. Thank you, Char Murohy
- David CompagnaJune 23, 2026I could not be happier with the job, and the service is beyond reproach. The personnel I worked with exceeded my expectations by miles. Stephanie was down right awesome. She... read more kept me informed and helped in areas I did not think a body shop would do, like running down Mobile One for me. When I crash I come to Bale Collision. Thank you Bale Collision!
Kim KochAugust 31, 2026I worked with Stephanie and Andrew on a repair to my son's truck. Stephanie was always cheerful and very helpful with any questions. Andrew went above and beyond to work... read more with me and my teenage son to get his truck back exactly how he wanted it. Their patience and cheerful attitudes made what could have been a tedious and stressful experience a breeze. Highly recommend!
- Neal ShinnMay 6, 2026Very professional and friendly
Nahr kJune 18, 2026I had a cat stuck in my engine bay. They quickly got me in and helped me out. Super fast, super friendly. Would highly recommend. Jim took one for the team... read more getting scratched up by the little guy! Bale will shed blood, sweat, and tears to set you straight!
Serving Little Rock Since 1952
Why Little Rock Drivers Choose Bale Collision Center

Decades of Experience
We've been serving Little Rock drivers since 1952, bringing decades of collision repair experience to every vehicle that comes through our doors.

Two Little Rock Locations
With collision centers in Chenal and Downtown Little Rock, you can choose the location that's most convenient for you.

Complete Collision Repair Services
From auto body and paint repairs to frame and suspension work, glass replacement, Paintless Dent Repair, and ADAS calibration, our team can handle a wide range of collision repair needs.

Communication Throughout Your Repair
We understand how stressful an accident can be. That's why our team works to keep you informed about your vehicle and the progress of your repairs.
Frequently Asked Questions
Bale Collision Center's Chenal location has earned strong customer ratings across multiple platforms, including a 4.8-star rating on Google with more than 270 reviews and a 4.7-star rating on Carwise with more than 1,500 reviews.
Because ratings and review counts can change as customers leave new feedback, visit our Google and Carwise profiles for the latest ratings and reviews.
Our Downtown Little Rock location has a 4.5-star rating on Google with more than 220 reviews and a 4.8-star rating on Carwise with more than 1,400 reviews.
Ratings and review totals may change over time as new customer feedback is added.
Bale Collision Center has two locations in Little Rock, Arkansas:
Chenal: 13101 Chenal Parkway, Little Rock, AR
Downtown: 100 N Cross Street, Little Rock, AR
Choose whichever location is most convenient for you when requesting an estimate or scheduling your repair.
Ready to Get Back on the Road?
Experience the Bale Collision Center Difference
Our customers have shared their experiences. Now let our team show you why Little Rock drivers have trusted Bale Collision Center for generations.
Whether you need a collision repair estimate or have questions about the repair process, our Chenal and Downtown teams are ready to help.