Privacy Policy

Bale Collision Center (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with either of our locations—Chenal or Downtown—or visit our website and services.

1. Who We Are

This Privacy Policy applies to the following locations:

Bale Collision Center (Chenal)
13101 Chenal Parkway
Little Rock, AR 72211
📞 (501) 361-3395
📧 bccwlr@baleautomotive.com

Bale Collision Center (Downtown)
100 N. Cross St.
Little Rock, AR 72202
📞 (501) 464-5603
📧 bccdowntown@baleautomotive.com

2. Information We Collect

We may collect the following types of information when you contact us, schedule an appointment, or use our services:

a. Personal Information

• Name

• Email address

• Phone number

• Vehicle details

• Insurance information

• Service preferences

• Any other details you provide voluntarily

b. Non-Personal Information

• IP address

• Browser type and device

• Pages visited on our site

• Date and time of visit

3. How We Use Your Information

We use collected information to:

• Schedule and manage repair appointments

• Communicate regarding services, estimates, or repairs

• Improve our customer service and operations

• Maintain internal records

• Send updates, offers, or important notices (only with your consent)

4. How We Share Your Information

We do not sell your personal information. We may share it:

• With third-party service providers helping with operations (e.g., towing, parts vendors)

• With insurance companies or adjusters (at your request or with your consent)

• As required by law or to comply with legal obligations

• To protect our rights and safety

5. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to personalize your experience and analyze website traffic. You can manage cookie preferences in your browser settings.

6. Data Security

We implement reasonable security measures to protect your information. However, no method of transmission or storage over the internet is completely secure.

7. Your Rights and Choices

You have the right to:

• Access the personal information we hold about you

• Request correction or deletion of your information

• Opt out of receiving marketing communications

• Withdraw consent (where applicable)

Please contact either location to exercise these rights.

8. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from minors.

9. Third-Party Links

Our website may contain links to other sites. We are not responsible for the content or privacy practices of those third-party sites.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.”

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at either location:

Bale Collision Center (Chenal)
📍 13101 Chenal Parkway, Little Rock, AR 72211
📞 (501) 361-3395
📧 bccwlr@baleautomotive.com

Bale Collision Center (Downtown)
📍 100 N. Cross St., Little Rock, AR 72202
📞 (501) 464-5603
📧 bccdowntown@baleautomotive.com