Privacy Policy
Bale Collision Center (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with either of our locations—Chenal or Downtownβor visit our website and services.
1. Who We Are
This Privacy Policy applies to the following locations:
Bale Collision Center (Chenal)
13101 Chenal Parkway
Little Rock, AR 72211
π (501) 361-3395
π§ bccwlr@baleautomotive.com
Bale Collision Center (Downtown)
100 N. Cross St.
Little Rock, AR 72202
π (501) 464-5603
π§ bccdowntown@baleautomotive.com
2. Information We Collect
We may collect the following types of information when you contact us, schedule an appointment, or use our services:
a. Personal Information
Name
Email address
Phone number
Vehicle details
Insurance information
Service preferences
Any other details you provide voluntarily
b. Non-Personal Information
IP address
Browser type and device
Pages visited on our site
Date and time of visit
3. How We Use Your Information
We use collected information to:
Schedule and manage repair appointments
Communicate regarding services, estimates, or repairs
Improve our customer service and operations
Maintain internal records
Send updates, offers, or important notices (only with your consent)
4. How We Share Your Information
We do not sell your personal information. We may share it:
With third-party service providers helping with operations (e.g., towing, parts vendors)
With insurance companies or adjusters (at your request or with your consent)
As required by law or to comply with legal obligations
To protect our rights and safety
5. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to personalize your experience and analyze website traffic. You can manage cookie preferences in your browser settings.
6. Data Security
We implement reasonable security measures to protect your information. However, no method of transmission or storage over the internet is completely secure.
7. Your Rights and Choices
You have the right to:
Access the personal information we hold about you
Request correction or deletion of your information
Opt out of receiving marketing communications
Withdraw consent (where applicable)
Please contact either location to exercise these rights.
8. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from minors.
9. Third-Party Links
Our website may contain links to other sites. We are not responsible for the content or privacy practices of those third-party sites.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.”
11. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us at either location:
Bale Collision Center (Chenal)
π 13101 Chenal Parkway, Little Rock, AR 72211
π (501) 361-3395
π§ bccwlr@baleautomotive.com
Bale Collision Center (Downtown)
π 100 N. Cross St., Little Rock, AR 72202
π (501) 464-5603
π§ bccdowntown@baleautomotive.com